Privacy Policy

The data controller is Europa Realty, represented by the certified real estate agent Hairy (IPI n° 102269), located at Rue des Pères Blancs 4, 1040 Brussels, Belgium. Contact: info@europarealty.be | +32 2 555 1234.

We collect the following categories of personal data: • Identity & contact data: full name, email address, phone number. • Account data: login credentials (hashed), buyer/seller portal activity. • Property preferences: search criteria, saved properties, visit requests, offers. • Transaction data: mandate information, compromis documents, lease agreements. • Technical data: IP address, browser type, pages visited, language preference (cookie ‘europa_locale’). • Communication data: messages and enquiries submitted via our contact form or portals.

We process your personal data on the following legal bases (GDPR Art. 6): • Contract performance: to manage buyer/seller portal accounts and property transactions. • Legitimate interest: to improve our services, prevent fraud, and send relevant property alerts. • Legal obligation: to comply with Belgian real estate law, anti-money laundering (AML) requirements, and IPI professional obligations. • Consent: for marketing communications (you may withdraw consent at any time).

Your data is used to: • Provide and manage real estate services (property search, mandates, offers, visits, leases). • Operate buyer and seller portal accounts. • Respond to enquiries and send property-related communications. • Comply with legal and regulatory obligations (IPI, AML/KYC, fiscal requirements). • Improve website functionality and user experience.

We do not sell your personal data. We may share your data with: • Notaries, lawyers, and surveyors involved in a transaction you participate in. • IT service providers acting as processors under GDPR-compliant agreements. • Public authorities when required by law. All third parties are required to process your data securely and in accordance with applicable law.

We retain your data for as long as necessary for the purposes described above: • Account data: until account deletion + 1 year. • Transaction records (mandates, compromis, leases): 10 years (legal obligation). • Marketing preferences: until consent withdrawal. • Contact form enquiries: 2 years. AML/KYC records are retained for 5 years after the end of the business relationship.

Under the GDPR you have the right to: • Access: obtain a copy of the personal data we hold about you. • Rectification: request correction of inaccurate or incomplete data. • Erasure (‘right to be forgotten’): request deletion where we have no overriding legal basis to retain it. • Portability: receive your data in a structured, machine-readable format. • Restriction: request that we limit processing in certain circumstances. • Objection: object to processing based on legitimate interest or for direct marketing. • Withdraw consent: at any time, without affecting the lawfulness of prior processing. To exercise any of these rights, contact us at info@europarealty.be. We will respond within 30 days.

If you believe your rights have been violated, you may lodge a complaint with the Belgian Data Protection Authority (Autorité de Protection des Données / Gegevensbeschermingsautoriteit): Autoriteit voor Gegevensbescherming — Rue de la Presse 35, 1000 Brussels — contact@apd-gba.be — www.autoriteprotectiondonnees.be

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Access tokens are stored in httpOnly cookies; passwords are hashed and salted.

We use cookies for essential functionality and language preferences. Please refer to our Cookie Policy for full details.

We may update this Privacy Policy from time to time. The ‘last updated’ date at the top of this page reflects the most recent revision. Continued use of our services following any update constitutes acceptance of the revised policy.